Privacy policy

1. Introduction

Welcome to Josh Herbal ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from joshherbal.store.

2. Information We Collect

When you visit our store or place an order, we may collect:

  • Personal details: Name, email address, phone number, billing and shipping address
  • Payment information: Credit/debit card details (processed securely — we do not store card numbers)
  • Order information: Products purchased, order history, and transaction details
  • Device & usage data: IP address, browser type, pages visited, and time spent on site
  • Communications: Any messages or inquiries you send us

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer support requests
  • Improve our website and product offerings
  • Send promotional emails (only with your consent)
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Shipping partners (e.g., courier services) to deliver your orders
  • Payment processors to handle secure transactions
  • Marketing platforms (e.g., email/SMS tools) to send communications you've opted into
  • Legal authorities if required by law

5. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. We use cookies for:

  • Keeping items in your cart
  • Analyzing website traffic
  • Personalizing your experience

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at the email below.

7. Data Retention

We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

8. Security

We take reasonable precautions to protect your information using industry-standard encryption and secure servers. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children's Privacy

Our products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Josh Herbal 📧 Email: [your-email@joshherbal.store] 🌐 Website: joshherbal.store 📍 Pakistan

Yeh policy aap apne Shopify admin mein Settings → Legal → Privacy Policy mein paste kar saktay hain. Kuch cheezein update karni hongi:

  • ✏️ Email address apna actual email daalen
  • ✏️ Agar koi specific courier ya payment gateway use karte hain toh uska naam add kar saktay hain